Delete your Hourcrumb account

Hourcrumb is a time log app made by TENDANTO LTD. You can delete your Hourcrumb account, and everything synced to it, at any time: in the app, or without it by email.

In the app

• Open Settings, then Account & cloud sync.
• Tap Delete account and confirm, with your password if your account has one.
• Your account is deleted straight away. The web app has the same button once you've signed in.

Without the app

• Email privacy@hourcrumb.com from the email address your Hourcrumb account uses, with the subject "Delete my account".
• Writing from that address shows us the request is yours, so no one else can delete your account.
• We then delete your account just as the app does, and reply within one month.
• If you signed in with Apple and hid your email address, delete your account in the app, or write to us from any address and say so: we'll send a message to your hidden address and delete your account once you reply to it.

What we delete

Your account is erased from our database with everything in it: your name, email address and password, the IDs of the services you sign in with, your projects (with their hourly rates), time entries, notes, day marks, weekly plans, learned matches, sign-in tokens, your agreement to Cloud AI and the daily counts of your Cloud AI drafts. If you used Sign in with Apple, we revoke Hourcrumb's access at Apple. We also ask RevenueCat, our subscription service provider, to delete your purchase record.

What we keep, and for how long

• Copies in our server's backups and database logs: overwritten within 7 days. We never restore deleted data from them.
• Server logs, which include IP addresses: deleted after 14 days.
• Emails you sent us, such as a deletion request: as long as we need them to answer you and deal with any follow-up.
• Cloud AI requests, if you used Cloud AI: Google keeps them for a limited period (55 days, according to its documentation), only to detect misuse. They don't include your name, email address or account.
• Monthly totals of Cloud AI use for the whole service (the number of drafts, their size and their cost): kept, as they name no user.

Data on your devices

Deleting your account doesn't touch what's stored on your phone or in your browser. It stays there until you uninstall the app (on the web, clear the site's data) or use Delete all data in Settings, under Your data. To keep a copy, save a backup file in Settings first.

Your Plus subscription

Deleting your account doesn't cancel Plus. Cancel it in your Google Play or App Store subscriptions.

More

If you signed in with Facebook, Facebook data deletion explains what removing Hourcrumb in your Facebook settings deletes. Our privacy policy explains how we handle your data.

TENDANTO LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: privacy@hourcrumb.com.