Support
Help with Hourcrumb, the time log for iPhone, Android and the web.
Contact us
Email support@hourcrumb.com with questions about the app, your account or Hourcrumb Plus. It helps to tell us which phone or browser you use, and the app version shown at the bottom of Settings.
For privacy questions and requests about your personal data, write to privacy@hourcrumb.com.
Frequently asked questions
Do I need an account?
No. Hourcrumb works without an account: what you log stays on your device, and we receive none of it. An account is only needed for Hourcrumb Plus.
What does Plus add, and how do I cancel it?
Plus backs up your time and syncs it across your phone, tablet and the web app, and adds weekly plans, hourly rates, client timesheets and, where available, AI day drafts. You subscribe in the Hourcrumb app, through Google Play or the App Store.
To cancel, open your subscriptions in Google Play or the App Store, at least 24 hours before it renews. Deleting the app or your account doesn't cancel it.
How do I move to a new phone?
With Plus, install Hourcrumb on the new phone and sign in to the same account in Settings, under Account & cloud sync. Everything syncs to it.
Without Plus, tap Save a backup file at the top of Settings on the old phone and move the file to the new phone. There, open Settings and choose Import backup, under Your data. Importing replaces what's on the new phone.
How do I delete my data or my account?
Delete your Hourcrumb account explains how to delete your account and everything synced to our server, in the app or by email, and what we keep.
To clear one device, use Delete all data in Settings, under Your data. With Plus, it also removes your data from your account on all your devices.
I forgot my password. What now?
In Settings, under Account & cloud sync, tap Forgot password? below the sign-in form and enter your account's email address. We email you a link to set a new password; it works for 60 minutes.
If you sign in with Apple, Google or GitHub, just continue with it again: Hourcrumb never asks for those passwords.
What does Cloud AI send?
Only once you've turned Cloud AI on, and only when a day is drafted: that day's quick notes, block times, project names and the titles of suggestions still waiting for a project go through our server to Google's Gemini, but never your name, email address or location. The privacy policy lists everything that's sent.
Who makes Hourcrumb
Hourcrumb is made by TENDANTO LTD, a company registered in England and Wales (company number 17481182). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.